Return / Cancellation Policy
GENERAL RETURN GUIDELINES:
- All orders have a 30 day return policy standard. We ask that you inspect the item's condition upon receiving the package upon arrival.
- All orders require a Return Merchandise Authorization (RMA) number. You may obtain a RMA number by contacting our customer service through phone or email (909-253-0026 / firstname.lastname@example.org)
- All orders for refund may be subjected to a restocking fee depending on the item cost of up to 20%. Item must be in brand new condition in order to be eligible for any returns.
- All orders with unopened packaging boxes may be returned back to us within the 30 days. Shipping fees apply for returns.
- Products that are not directly purchased from ProTuningLab.com are not returnable to us and are not eligible for any refunds or exchanges.
RETURNING A DEFECTIVE ITEM:
- Proof of Defect must be provided per return. A return may be rejected if proof of defect is not sent with the order.
- If the item is found to be defective and in warranty, we will cover the shipping up to 30 days of the order date. Proof of defect is required through pictures or videos via email.
- Products that are returned but do not exhibit the described reason for return may be declined for return (ie. a tail light not turning on but tested in our facility and works properly without any issues; the underlying issue may be an installation error).
- All products must be returned with the original packaging box. The order is not returnable in any condition without the original packaging box. Please make sure you keep the original packaging box.
- Any products found to be modified, tampered, customized, or altered in any way are not eligible for refunds or exchanges.
- Products may be rejected for return after 30 days from the order date.
- We are not able to cover any installation costs of the products. That responsibility of installation has to be covered by the customer.
ITEM DAMAGED FROM SHIPPING:
- Must be reported within first week of arrival. We ask of you to check the condition of the product just in case before install. We must file a shipping claim with the shipping carrier during that time frame so you must report if any damages are found with the item.
- The item must be in brand new condition with the exception of the shipping damage. If the item is installed or used and show damages, we cannot cover for that as the item is in a "used" condition after being installed. Please make sure you check the contents of the packages for any damages.
CANCELLING AN ORDER
- We are able to cancel the order if the request is made within the same business day. We do process orders immediately so we cannot promise by the next business day to cancel your order. We will always do our best to cancel your order if you request it.
- We are not liable for any shipping costs back if we cannot cancel the order. Please make sure you finalize your order.
- Some items may have cancellation fees. Some items are ordered from the manufacturer warehouse into our warehouse to ship out the next business day. So cancelling an order would mean restocking the item. Therefore some items have a cancellation fee of up to $5 depending on the cost of the item (generally more expensive items or items that are not sold frequently).
- Please request to cancel the order by phone or through email.